Please allow up to 2 business days for your order to be processed, and up to 4 days during peak periods when we receive a high volume of orders.

Our team takes great care to ensure that all orders are thoroughly inspected and in perfect condition before packing and shipping them to you. However, if you receive an order that is damaged or less than perfect, please inform us within 24 hours.

Once your parcel has been dispatched, you will receive shipping details and a tracking number. Once your parcel is with Australia Post, it is best to contact them directly with your tracking number if you have any questions or concerns.

We take pride in our shipping and handling process to ensure that you receive your orders in excellent condition, and we appreciate your understanding and patience during busy periods.

Please be advised that the shipping times mentioned below do not include the dispatch time. Kindly note that these are approximate estimates and may be subject to delays.

At LMND, we strive to fulfil orders from our Distribution Centre in Sydney. However, depending on the availability of stock, your order may be split and fulfilled from multiple locations. In case you receive your order with a missing item, it is possible that your package has been separated into two shipments. If this occurs, you will receive a Split Shipment notification email after your purchase.

Important Notice for Our Valued International Customers:

At LMND, we want to ensure that you have a seamless shopping experience. We would like to remind you that when placing international orders, they may be subject to additional import taxes and duties. These charges are typically imposed by customs authorities upon the arrival of the parcel in your country, and the specific fees can vary from one country to another.

As a valued customer, it's essential to note that you are responsible for any additional duties that may be applied to your order. We kindly request your understanding and consideration of this matter before finalizing your purchase.

If you have any questions or need further clarification, please feel free to reach out to our customer support team. We are here to assist you.