LMND returns policy
Please note that our online and store return policies differ. For more information on our return policy for purchases made in store please contact our in store customer service team.
LMND will exchange, refund or provide a credit note on full priced product that is purchased online and returned within 14 days of receiving. Credit notes are valid for 1 year and after this time they will unfortunately be void in our system.
Garments must be in original condition as determined at the discretion of the store manager - unworn, unwashed, with no marks, damages or odours, and all tags attached.
To request a return please email firstname.lastname@example.org and quote your order number along with your reason for return and if it's for exchange, credit or refund.
The customer is responsible for all shipping costs to return or exchange any item.
From here a member of our service team will be in touch within 48 hours to process your return. Please note, over busy periods this may take up to 3 days.
Mark Down and Promotional Sales are Final Sale - refund, return or exchange only as prescribed by Trade Practices Legislation.
Unfortunately we cannot offer a refund, exchange or a credit on sale product.
Your refund can take upto 5 business days to process once our service team has approved the refund. Depending on your financial institutions processing time.
Your refund will be processed less the original shipping charge.
Late returns, exchanges or store credit
Returns/exchanges beyond 14 days may be accepted only at the discretion of LMND.
If something is faulty.
LMND considers items as faulty if they are received damaged, or where a manufacturing fault occurs.
Items that are damaged as a result of wear and tear are not considered to be faulty.
Let us fix it for you.
Where possible LMND will repair faulty items. You will receive a full refund if the item cannot be repaired or replaced.
Please contact the LMND service team by email on email@example.com
We have made every effort to display product as accurately as possible however, as screen displays vary, we cannot guarantee that the display of any colour will be completely accurate.
All items are quality controlled and checked for faults before they are dispatched to customers.