Shipping & Handling
LMND – LEMONADE delivers orders around the world. Our team take care to inspect and ensure all orders are in perfect condition. If for an unforeseen circumstance your order arrives in a damaged or less than perfect condition, you must notify us within 48 hours.
Your order will be dispatched within 2 business days from the date of the order. We ship to all countries accepted by Australia Post International Registered Post.
- Flat rate $15 for all domestic orders
- Express Shipping available - $20 flat rate Australia wide
- Flat rate $30 international shipping
Important details about your delivery
Please ensure you give us a suitable address where someone is available to sign for the delivery when it arrives. We are unable to redirect goods once your order has been sent.
As you can understand, we are unable to take responsibility for any unforeseen circumstances (reasons beyond our control), which may cause your delivery to be late.
Can my order be tracked during delivery?
All orders have an Australia Post tracking number. Contacting these couriers and quoting your tracking number will enable you to monitor the delivery progress of your parcel. Please note for international orders – once parcels have left Australia you will need to track your parcel via your countries postal service by quoting the same tracking number.
Can I cancel an order?
We do our best to ship orders as soon as possible. This means we are only able to accept cancellations if we have written notice of your intention to cancel before the items have been sent. If you have changed your mind about your purchase, please follow our returns procedure to request a refund for the sale amount (we do not offer exchanges or refunds on sale items).
What happens if my items are out of stock?
If for any reason at all we’re unable to fill your order, we will:
- Let you know by email as soon as possible
- Let you know when your item will be available or do our best to offer you an alternative
- Reverse your payment, if the transaction has been processed
Need to know about Sales Taxes & Handling Charges?
For all merchandise purchased through lmnd.com.au, a mandatory 10% Goods and Services Tax (GST) is payable by Australian law for goods sent to an Australian delivery address. For all Australian residents or Australian shipping addresses, this 10% GST will be included in your order total and processed at the time of sale.
For international customers this 10% tax will not be charged by lmnd.com.au, however, you will be liable to pay your own country’s applicable import/duty taxes on receipt of your package. It is your sole responsibility to research these duty/taxes and you are liable to pay them on receipt of your packages.
If the buyer refuses to accept the delivery as they don’t want to pay the duties & taxes imposed by their country, they then wear the cost of returning the order to us. This includes the freight cost and the amount will be deducted from their refund.